Job Description:
Our client is a leading regional bank, and is seeking an experienced professional to lead the cards business across strategy, product innovation, operations, technology, and commercial performance. This senior leadership role will drive the development of the bank’s cards portfolio.
About the Role:
The Director, Cards Strategy and Product will oversee the complete lifecycle, from product conception and design, to launch, growth, and ongoing development. You will guide cross-functional teams including product development, card operations, fraud and disputes, systems, and vendor management to ensure seamless delivery, operational excellence, and strong financial performance.
Key Responsibilities:
- Develop and execute the Cards strategy, to help market share growth.
- Drive continuous product innovation, including new card propositions, reward structures, instalment plans, and co-branded programs.
- Oversee customer journey development, pricing models, and performance monitoring across the end-to-end lifecycle.
- Strengthen digital card experiences through enhanced UX/UI, streamlined onboarding, and digital wallet integrations.
- Expand portfolio performance through customer acquisition, engagement, usage growth, cross-selling, and retention initiatives.
- Manage commercial performance, including revenue optimization, cost efficiency, and profitability KPIs.
- Maintain strong governance in vendor relationships, outsourcing arrangements, and card scheme partnerships.
- Uphold regulatory compliance, scheme mandates, operational controls, and data security standards.
Key Requirements:
- Bachelor’s degree in Business, Finance, Technology, or related field.
- 15+ years of leadership experience in cards and payments within the banking industry.
- Deep expertise in card schemes, processing platforms, digital payments, and industry regulations.
- Proven ability to lead complex teams spanning business, operations, and technology domains.
- Strong stakeholder management, strategic thinking, and execution capabilities.
- Demonstrated success in building high-performing teams.